Thank you for your purchase of a Mercari Personal Alarm.

Please note, the full set of instructions are not within the box. These will be emailed to you once your order has been dispatched. You may also download the instructions directly here below;

Start Guide – READ FIRST

Full SMS Instructions

NZ Users;

Use with 2Degrees, or Spark

Please follow ‘setting up your SIM card’ instructions from your network carrier in full before inserting into the device.

Australian Users;

4G Telstra. Brand new cards are recommended.

Vodafone May also work in most areas – To confirm Vodafone coverage in your area, use a personal SIM card in the device to test Voice & SMS

Before you put the SIM card in the alarm – please ensure the Voicemail, SMS & Calling functions are working correctly in a normal cell phone before putting the SIM card in the device. Always restart the device after changing SIM cards.

Please charge your device for 6 hours before 1st use. Best to leave it by the window during this time so it may pick up and connect to GPS.

You program the device by sending it text commands from your own cell phone.

Some useful guides on youtube- How the device works SIM card set up before installing How to turn on & off How to Insert SIM card Basic Programming Tutorial Text to Program Demo Fall Detection explanation Location finding explanation Geofence Explanation Beacons

Live Tracking

Devices may be tracked using these 3rd party websites. Mercari Ltd does not provide support for 3rd party tracking. Smart Locator Set Up guide

If you have any questions, please do not hesitate to get in touch.


+64 9 8896575

[email protected]

PO Box 11621

Ellerslie 1051


New Zealand